assistant hotel manager

Department: Hotels

Employment Type: Permanent - Full Time

Location: UK, London

Reporting To: hotel manager

Compensation: £3,849 / month

Description

As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.

Your typical citizenM shift could include:

Ensure guest satisfaction

Welcome our guests and help them check in and check out at the kiosks
Maintain the hotel environment to ensure a clean and comfortable experience
Know the places to shop, eat, drink, club and generally experience the best the city has to offer
Handle reservations and process administrative matters
Work with our Hotel Management System
Manage daily SocietyM meeting rooms and functions where applicable

Stewardship

Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
Ensure a sound understanding of citizenM brand values
Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
Demonstrate excellent problem analysis skills and decision making
Create shift schedules, ensure adequate cover at all times, and assign daily tasks
Be responsible for your own personal planning and work organization
Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety

Food and beverage

Work with the team to serve our guest canteenM
Work with Point of Sale system
Demonstrate exceptional product knowledge of canteenM and guarantee quality
Manage daily f&b revenue targets and drive commitment to monthly results

maximize revenue opportunities

Seek opportunities to generate revenue while providing added value to our guests
Coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
Report daily hotel revenue and be responsible for the handling of cash

cost control

Manage the purchasing of all food and beverage items and hotel operating equipment
Manage stock in line with fluctuating levels of business, minimizing waste
Ensure the respect for the property in which you work

Do you have what we’re looking for?

You...

Are fluent in English any other language is considered a plus
Are in possession of a valid work permit
Do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
Are a team player
Love to meet and greet different people
Are passionate about the things you’re doing
Can multi-task

What's in it for you?

Competitive salary
Special training program and a personal development plan
Potential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performances
Free citizenM experience nights for you (and discounted rate for friends and family)
Meal & coffee on us during your shift break
Wellbeing program (EAP)
citizenM uniform and comfy shoes by On Running
Global opportunities - a chance to work in other citizenMs around the world
Referral program - bonus if your friend joins us too

Typical shifts are: morning, evening
Our hotel operates 24/7 with a rotating flexible schedule. Availability to work weekends is required!

Morning: 6:50AM-3:10PM
Evening: 2:50PM-11:10PM

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assistant hotel manager